Refund Policy

Refund Policy

At MANTALYN, customer satisfaction is our top priority. We want you to love every item you purchase from us.

If you are not completely satisfied with your order, we are happy to assist you with a return or refund request according to the policy below.

Return & Refund Conditions

To be eligible for a return, your request must be submitted within 30 days after receiving your order.

Returned items must meet the following requirements:

• Items must be unused and in their original condition.
• Items must include original packaging and accessories.
• Items must not show signs of damage, use, or alteration.

Returns that do not meet these requirements may not be accepted.

How To Request A Return

To start a return, please contact our customer support team with the following information:

• Order number
• Customer name
• Email address used for purchase
• Reason for return
• Photos of the product (if applicable)

Please do not send items back before receiving return instructions from our team.

Unauthorized returns may not be processed.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

• Your refund will be issued to the original payment method.
• Refund processing times may vary depending on your bank or payment provider.
• Please allow several business days for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Order number
• Photos of the damaged or incorrect item
• A description of the issue

Our team will review your request and provide the best possible solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items damaged due to improper use
• Items without original packaging
• Customized or personalized products
• Final sale or clearance items

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The product has a confirmed quality issue

Original shipping fees are generally non-refundable.

Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible.

Cancellation requests must be submitted within 12 hours after placing your order.

Once your order has been processed or shipped, cancellation may no longer be possible.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Email:
support@mantalyn.com

We will respond within 24–48 business hours.